Refund Policy

1. Scope and your rights

This policy applies to purchases from SceneBloom, operated by YUNOVA GLOBAL LTD, including video packs, generation credits and subscriptions offered at checkout. It forms part of our Terms of Service.

We review requests fairly, taking account of the purchased offer, delivery and usage records, and applicable consumer law. Nothing here limits non-waivable rights concerning cancellation, non-delivery, faulty services or unauthorised charges. You do not have to give up a statutory remedy to contact our support team.

2. Requesting a refund

Contact support@scenebloom.app with your account email, order or transaction identifier, purchase date and amount, the reason for the request, and any relevant task identifiers or screenshots. Do not send full card numbers, passwords or card security codes.

Report a billing or delivery problem promptly so we can investigate. We aim to acknowledge a complete request within 1–2 business days and reach a decision within 5 business days after receiving the information reasonably needed. If investigation takes longer, we will explain the next steps.

3. Billing and unused purchases

Contact us about duplicate payments, incorrect charges, suspected unauthorised transactions or purchased access that was not delivered. An unused, unactivated purchase may qualify for a full or partial refund after review. For partially used packs or credits, we assess the unused portion and any applicable mandatory rights; we do not promise a refund of already delivered and properly functioning service merely because plans change.

Successful AI generation consumes the allowance shown for the selected tool. Differences in aesthetic preference, style or likeness do not by themselves establish a service failure. However, this does not exclude claims where the service is materially faulty or not as described.

4. Failed or interrupted generation

For a provider-side or platform-side failure after an allowance was deducted, our normal remedy is to restore the charged credits or generation allowance. Credit restoration is separate from refunding the payment used to buy the pack.

Contact support if the allowance is missing after a failed task, a job is stuck, or a completed result cannot be accessed. We check task status, delivery and usage before deciding on a retry, restoration, replacement or payment refund. Do not repeatedly repurchase while an existing payment or task is being investigated. Requests that violate content rules, are cancelled after chargeable processing starts, or supply unsupported material are assessed according to the circumstances and your legal rights.

5. One-time packs and subscriptions

One-time packs have no automatic renewal. For subscriptions, cancel using available billing controls or contact support before the renewal date. Cancellation stops future renewals; it does not automatically refund an elapsed period or consumed allowance. Where appropriate, paid benefits remain available through the end of the billing period, subject to the offer, account status and law. Account deletion and subscription cancellation are separate from a refund request.

6. Cooling-off and digital services

Consumers in the UK or EEA may have a 14-day withdrawal period for eligible distance purchases. Exceptions for digital content or services depend on applicable law and the required information, express consent and acknowledgement at checkout. Merely signing in or visiting a page does not automatically waive a cancellation right.

If you request immediate delivery or performance, the checkout may explain the effect on withdrawal rights and request the legally required consent. Any proportionate charge for services already supplied, or loss of a right to withdraw from digital content, applies only where the legal conditions have been met. Contact us to exercise a withdrawal right.

7. Processing and disputes

Approved payment refunds are returned to the original payment method where supported. Banks and payment providers may need additional time; an indicative processing period is 5–10 business days, and timing can vary. If a payment platform is the merchant of record, its refund process may also apply without removing mandatory rights.

We may revoke the corresponding unused credits or benefits when refunding an order to prevent duplicate compensation. We do not issue both a full payment refund and equivalent replacement allowance for the same resolved loss. This does not restrict any additional remedy required by law.

Please give us the opportunity to investigate a dispute. You remain free to use your bank's or payment provider's dispute process. Fraudulent claims may lead to proportionate account restrictions, but a good-faith complaint does not by itself remove your consumer rights.

8. Contact and updates

Operator: YUNOVA GLOBAL LTD. Website: https://scenebloom.app. Refund requests: support@scenebloom.app. Policy updates are reflected in the date above and do not remove rights attached to earlier purchases.